Dreo 6L Humidifiers for Bedroom, Smart Warm & Cool Mist for Large Room, 60Hr Quiet Runtime for Baby, Plant, Humidity Sensor, Indicator Light, 12H Timer, Google/Alexa, White

I bought this item in January of 2024. In March of 2025 I had started having issues with the tank valve leaking and overflowing from the base of the unit. I also shortly afterwards developed an E3 code, which means the heater for the warm mist had failed. I was 2 months out of warranty. I looked up cold mist as opposed to warm mist and found that the cold mist is healthier, so I wasn’t worried about the heater. I contacted Dreo in hopes of buying a new valve for the tank to stop the leak. Carol at Dreo got back with me and I informed her of the.problem and that I didn’t expect any free parts since the warranty was out, but I wanted to buy a new valve. After many communications back and forth, sending her a copy of the error code, a copy of my receipt from Amazon, etc., she informed me that they were going to send me a new unit free of charge. I was quite surprised. Dreo and Carol did not have any obligation to do this, but they wanted to make sure I was a happy customer. I received the new unit a week later and set it up, which was quite easy. I just had to add the new unit to the program on my phone which works with the humidifier through blue tooth. Even more amazing was a few days later I received a new float and valve for the tank on the failed unit. I couldn’t be happier with the customer service provided by Dreo and Carol. They did not have to do any of this, but they went above and beyond.

Been using the humidifier for about a month and it works very well. I only use it while I sleep, and ever since, I find myself sleeping better and better. I use a 60% setting and the reservoir is good for 1-3 nights depending on environment, length, etc. It's quiet with only a slight water sound. I think this is because I use the warm setting for the mist, so the water is heated. There's no odor and no calcium settlement on my furniture.I've cleaned it once, and it didn't require much effort. There's a lot to take apart but nothing troublesome. I use the large white filter, which attaches inside the reservoir, to remove minerals and other impurities. I fill the tank only from my Brita water pitcher. This way, the water is double filtered. The app provides instructions on cleaning the device.The app is very helpful. I initially used it to configure the device settings: Auto operation, warm mist, shut off automatically at 0700. Set it and forget it. It is an iPhone app but I use it on my iPad. The app also keeps track of how long the device has been used and alerts me when it needs to be cleaned. It also keeps track of when the filter needs changing. Nice features. The front of the device has a nightlight which displays different colors depending on the humidity level. The light has three settings: high-low-off. I use the low setting. But even at this level, I feel the light is a little too bright. I prefer a totally dark room. I wish the brightness was infinitely variable or at least with a few more settings, e.g., highest-high-medium-low-lowest-off.There is nothing about the device that I can find any real fault with. All things considered, I made a good choice for my humidifier.

PURCHASE ISSUE UPDATESep 9, 2024.I am updating my original review from 1 STAR to 5 STARS...due to being contacted directly by a DREO representative.I was contacted by phone by a very pleasant and professional Dreo agent, Jane, who wanted to duscuss my humidifier purchase issue listed below. Jane was very extremely courteous and helpful. She was very concerned about the poor customer experience I had when I originally called them in Aug after I received my 713S Smart Humidifier which failed. Jane asked me to provide her with appropriate documentation and photos of my purchase via email which I did.I was contacted again same day and was offered a replacement unit. This is exceptional customer service. I communicated with at least three different people this time via email and phone within 48 hours and all were very responsive. It appears the DREO company wants to ensure they provide the highest quality products to their customers ... And excellent customer support!Original Review Below:I purchased this Smart 713s Dreo humidifier Aug 2024. After reading dozens of reviews in all of the 500 plus reviews about this humidifier and the "excellent customer support" they have been provided by Dreo with replacements, it seems that everyone who mentioned the "customer support Representative's name" ,.... I noticed her name was CAROL in every review!I had to call DREO for support the same day I received my 713S humidifier Aug 2024! It connected to my existing Dreo app beautifully. But on plugging it in... The Humidifier immediately Presented a E3 error code message on the display! But Vapor flowed immediately ... No problem. But The display wouldn't even work except for the E3 error code. No Display at all! I looked for that E3 error code for two and a half hours and was never able to find what the meaning of that error code was anywhere. So please be forewarned.... That E3 message for this make and model is not anywhere on the internet, nor is it in their manual or any DREO documentation.So I resorted to calling.. customer support. On speaking with a customer support agent, she put me through a lengthy "take apart the whole humidifier process".... AFTER... I had told her I received the E3 error code!! Very frustrating! She put me on hold for at least 10 minutes, and came back on the line and Simply told me that since I bought it at Amazon, it would probably be quicker to call Amazon and have them replace it, than to have their company DREO replace it because it would take 7 to 10 days for shipping.So I had to ask her what does the E3 error code mean?? After asking yet twice again, she told me that E3 code meant a "HEATING ELEMENT FAILURE ". I told her those error codes are nowhere to be found in the DREO documentation or on the website, and I had spent several hours trying to fix the unit looking for the code . She apologized... and said again it was best to call Amazon. I was pretty frustrated.BTW.... I purchased 2 DREO smart air circulators in the last 3 months from Amazon and they work great! And no problems with the app at all. Love those 2 super quiet fans!!But I was very unhappy that DREO did not attempt to rectify their product failure!